Lodestar
  • 🌟What is Lodestar?
  • Guides
    • ⚡Quick start guide
    • 🛠️How-To Guides
      • Project Explorer
      • Project Dashboard
      • Annotation Explorer
      • Video Annotator
      • Support
    • ⏩Shortcuts
  • PROJECT
    • 🧞‍♀️Project Creation
    • 🍱Project Management
      • Dashboard
        • Summary Panel
        • Category Panel
      • Uploading a Video to Project
      • Changing Project Thumbnails
      • Editing Project Name & Description
      • Notes
        • Creating Notes
        • Updating Notes
        • Deleting Notes
        • Filtering Notes
      • Exemplars
        • Creating Exemplars
        • Deleting Exemplars
        • Filtering Exemplars
      • Flagged Annotation
        • Creating Flagged Annotation
        • Deleting Flagged Annotation
        • Filtering Flagged Annotation
      • Edit the Annotations
      • Category
        • Adding Category
          • Video Annotator
          • Project Dashboard
        • Renaming Category
        • Deleting Category
        • Changing color of Category
        • Filtering Annotations per Category
      • Project States
        • Active
        • Paused
        • Accelerated
        • Accelerated but queued
      • Project Archival
      • Project Deletion
    • 👥Collaboration
      • Invite Collaborators
      • Accepting invitation to Collaborate
      • Resend Invitation to Collaborate
      • Cancel Invitation to Collaborate
      • Remove Collaborators
  • Dataset management
    • 🎬Video Annotator
      • Confidence filtering
      • Modes while annotating
        • Sample mode
        • Suggestion mode
        • Nearest mode
      • Video controls
      • Zooming In/Out while annotating
      • Annotation count per category
      • Changing Playback speed of the video
      • Finding my Project ID/ Data set ID/File ID
      • Removing Predictions
      • Deleting a label
      • Adding Notes
      • Flagging for Review
    • 🔬Annotation Explorer
      • Review Annotations
      • Notes
      • Exemplars
      • Flagged Annotations
  • Jupyter Notebooks
    • 🤖Jupyter templates
      • How to run a template
      • Combining Multiple Video files
  • Help center
    • 🤝Support
      • How to contact Customer Success Team
      • How to create a Support Ticket
      • How to submit a question
      • How to view existing Support Requests and Questions
      • How to close a solved Support Request
      • How to add information to the Support Request?
    • ❓FAQ
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How to submit a question

PreviousHow to create a Support TicketNextHow to view existing Support Requests and Questions

Last updated 3 years ago

Once you login to , you can see all the existing Support Requests as well as raise new Support Request. In order to raise a new Support Request for questions, click on Submit a request link in the top right.

A request form will open which will have two options.

Please select Ask a Query, this will open a form with the following fields :

  • Subject : A short description of your question.

  • Issue description : Your full question.

  • Priority : How urgent your question is.

🤝
http://support.lodestar.ai/