Lodestar
  • 🌟What is Lodestar?
  • Guides
    • ⚡Quick start guide
    • 🛠️How-To Guides
      • Project Explorer
      • Project Dashboard
      • Annotation Explorer
      • Video Annotator
      • Support
    • ⏩Shortcuts
  • PROJECT
    • 🧞‍♀️Project Creation
    • 🍱Project Management
      • Dashboard
        • Summary Panel
        • Category Panel
      • Uploading a Video to Project
      • Changing Project Thumbnails
      • Editing Project Name & Description
      • Notes
        • Creating Notes
        • Updating Notes
        • Deleting Notes
        • Filtering Notes
      • Exemplars
        • Creating Exemplars
        • Deleting Exemplars
        • Filtering Exemplars
      • Flagged Annotation
        • Creating Flagged Annotation
        • Deleting Flagged Annotation
        • Filtering Flagged Annotation
      • Edit the Annotations
      • Category
        • Adding Category
          • Video Annotator
          • Project Dashboard
        • Renaming Category
        • Deleting Category
        • Changing color of Category
        • Filtering Annotations per Category
      • Project States
        • Active
        • Paused
        • Accelerated
        • Accelerated but queued
      • Project Archival
      • Project Deletion
    • 👥Collaboration
      • Invite Collaborators
      • Accepting invitation to Collaborate
      • Resend Invitation to Collaborate
      • Cancel Invitation to Collaborate
      • Remove Collaborators
  • Dataset management
    • 🎬Video Annotator
      • Confidence filtering
      • Modes while annotating
        • Sample mode
        • Suggestion mode
        • Nearest mode
      • Video controls
      • Zooming In/Out while annotating
      • Annotation count per category
      • Changing Playback speed of the video
      • Finding my Project ID/ Data set ID/File ID
      • Removing Predictions
      • Deleting a label
      • Adding Notes
      • Flagging for Review
    • 🔬Annotation Explorer
      • Review Annotations
      • Notes
      • Exemplars
      • Flagged Annotations
  • Jupyter Notebooks
    • 🤖Jupyter templates
      • How to run a template
      • Combining Multiple Video files
  • Help center
    • 🤝Support
      • How to contact Customer Success Team
      • How to create a Support Ticket
      • How to submit a question
      • How to view existing Support Requests and Questions
      • How to close a solved Support Request
      • How to add information to the Support Request?
    • ❓FAQ
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How to contact Customer Success Team

PreviousSupportNextHow to create a Support Ticket

Last updated 3 years ago

Log in into the Lodestar Zendesk portal by navigating to . Sign In using the email and password provided by your account admin, each organization has a set of credentials provided at the time of engagement that is used to manage support requests. If you do not have access to your account credentials but have need for support send us an email at : support@lodestar.ai include your organization's name and we will get back to you within 24h.

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http://support.lodestar.ai/