> For the complete documentation index, see [llms.txt](https://docs.lodestar.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lodestar.ai/help-center/support/how-to-create-a-support-ticket.md).
# How to create a Support Ticket
Once you login to , you will be able to see your organization's existing tickets and submit new tickets or questions. To create a new ticket, click on **Submit a request** in the top right corner.
Clicking this button will open the request creation form which gives you two options, creating a Support Request or asking a question.
Once you've selected create a support request a form will open with the following fields :
* **Subject :** A short description of the issue.
* **Issue Description :** A more detailed description of the issue.
* **Priority :** How urgent this issue is, typos can wait, blocking issues cannot.
* **Operating System :** The OS your are using i.e. Mac, Windows.
* **Browser:** The Browser you are using i.e. Chrome or Firefox.
* **URL of the page where the issue occurred :** The instance URL in where the issue was found.
* **Steps to reproduce the issue :** Please help us understand the steps which can be used to replicate the issue, this is key in identifying the root cause and fixing issues quickly.
* **Expected results :** What you were expecting to happen after performing the steps.
* **Observed results :** What actually happened after performing the steps.
* **Attachments :** Please upload relevant screenshots and logs for quicker resolution of the issue.
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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.lodestar.ai/help-center/support/how-to-create-a-support-ticket.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.