How to create a Support Ticket
Once you login to http://support.lodestar.ai/, you will be able to see your organization's existing tickets and submit new tickets or questions. To create a new ticket, click on Submit a request in the top right corner.
Clicking this button will open the request creation form which gives you two options, creating a Support Request or asking a question.
Once you've selected create a support request a form will open with the following fields :
Subject : A short description of the issue.
Issue Description : A more detailed description of the issue.
Priority : How urgent this issue is, typos can wait, blocking issues cannot.
Operating System : The OS your are using i.e. Mac, Windows.
Browser: The Browser you are using i.e. Chrome or Firefox.
URL of the page where the issue occurred : The instance URL in where the issue was found.
Steps to reproduce the issue : Please help us understand the steps which can be used to replicate the issue, this is key in identifying the root cause and fixing issues quickly.
Expected results : What you were expecting to happen after performing the steps.
Observed results : What actually happened after performing the steps.
Attachments : Please upload relevant screenshots and logs for quicker resolution of the issue.
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