> For the complete documentation index, see [llms.txt](https://docs.lodestar.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lodestar.ai/help-center/support/how-to-create-a-support-ticket.md).

# How to create a Support Ticket

Once you login to <http://support.lodestar.ai/>, you will be able to see your organization's existing tickets and submit new tickets or questions. To create a new ticket, click on **Submit a request** in the top right corner.

![Here we can see some helpful materials and the button to create new tickets in the top right corner](/files/PjQyIsq8TeDHXqX7jEUM)

Clicking this button will open the request creation form which gives you two options, creating a Support Request or asking a question.&#x20;

![](/files/oPUnge40anKtEO2I3YzQ)

Once you've selected create a support request a form will open with the following fields :&#x20;

* **Subject :** A short description of the issue.
* **Issue Description :** A more detailed description of the issue.
* **Priority :** How urgent this issue is, typos can wait, blocking issues cannot.&#x20;
* **Operating System :** The OS your are using i.e. Mac, Windows.
* **Browser:** The Browser you are using i.e. Chrome or Firefox.
* **URL of the page where the issue occurred :** The instance URL in where the issue was found.
* **Steps to reproduce the issue :** Please help us understand the steps which can be used to replicate the issue, this is key in identifying the root cause and fixing issues quickly.&#x20;
* **Expected results :** What you were expecting to happen after performing the steps.
* **Observed results :** What actually happened after performing the steps.
* **Attachments :**  Please upload relevant screenshots and logs for quicker resolution of the issue.

![](/files/74gEReaE7vRq4oN9G7UY)

![](/files/IE7BUbVQTITb9pXrpj7P)

![](/files/uvllwncuGhNupIA2T7SS)