# How to create a Support Ticket

Once you login to <http://support.lodestar.ai/>, you will be able to see your organization's existing tickets and submit new tickets or questions. To create a new ticket, click on **Submit a request** in the top right corner.

![Here we can see some helpful materials and the button to create new tickets in the top right corner](https://463627914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FinJu6LM7OC1ljc7Bm3uk%2Fuploads%2FpNnBrZK0dc3jQi4AIwTc%2Fsubmitt.png?alt=media\&token=529f38c3-066f-4948-a790-e9a666ddd80d)

Clicking this button will open the request creation form which gives you two options, creating a Support Request or asking a question.&#x20;

![](https://463627914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FinJu6LM7OC1ljc7Bm3uk%2Fuploads%2FGaVxviv4cUHBzRA0acme%2Fselect.png?alt=media\&token=555f2cd8-ddff-41b5-ae8e-88d6f2760cd4)

Once you've selected create a support request a form will open with the following fields :&#x20;

* **Subject :** A short description of the issue.
* **Issue Description :** A more detailed description of the issue.
* **Priority :** How urgent this issue is, typos can wait, blocking issues cannot.&#x20;
* **Operating System :** The OS your are using i.e. Mac, Windows.
* **Browser:** The Browser you are using i.e. Chrome or Firefox.
* **URL of the page where the issue occurred :** The instance URL in where the issue was found.
* **Steps to reproduce the issue :** Please help us understand the steps which can be used to replicate the issue, this is key in identifying the root cause and fixing issues quickly.&#x20;
* **Expected results :** What you were expecting to happen after performing the steps.
* **Observed results :** What actually happened after performing the steps.
* **Attachments :**  Please upload relevant screenshots and logs for quicker resolution of the issue.

![](https://463627914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FinJu6LM7OC1ljc7Bm3uk%2Fuploads%2F0FC4qrkov0YLBMikJC8v%2Fsupport%201.PNG?alt=media\&token=4bfd2c52-d50b-4861-81e0-a147f6fbb987)

![](https://463627914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FinJu6LM7OC1ljc7Bm3uk%2Fuploads%2Fw8S988BToc2vPBE1zNEt%2Fsupport%202.PNG?alt=media\&token=6d824860-ccee-45ca-b66a-1a93f91925ed)

![](https://463627914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FinJu6LM7OC1ljc7Bm3uk%2Fuploads%2FKjcoGFQiA5ZE164NHowr%2Fsupport%203.PNG?alt=media\&token=c13c9a5c-67f9-4a64-a3b5-14d08307cde4)